Welcome to Green Palms Transport, your trusted partner for seamless travel experiences across Morocco. By booking our services, you agree to the following terms and conditions that ensure a smooth, safe, and enjoyable journey.

1. Booking & Confirmation

• All bookings are confirmed upon receipt of full name, flight details (if applicable), pickup time, and accommodation address.
• A confirmation email will be sent within 24 hours of booking.
• Reservations made less than 24 hours before service may be subject to availability.

2. Payment Policy

• Full payment is required at the time of booking to secure your reservation.
• We accept secure online payments via major credit cards and bank transfers.
• No hidden fees — all prices listed are final and include taxes, fuel, and driver expenses.

3. Cancellation & Refund Policy

• Free cancellation up to 48 hours before the start of the service (for tours and transfers).
• Cancellations made within 48 hours of departure: 50% refund.
• No-shows or cancellations on the day of service: No refund.
• In rare cases of force majeure (e.g., extreme weather, road closures), we reserve the right to reschedule or offer a full refund

4. Flight Delays & Schedule Changes

• Please provide your flight number at the time of booking so we can monitor for delays.
• Our drivers will wait up to 60 minutes after your scheduled arrival time at airports.
• For flights delayed beyond 60 minutes, an additional fee may apply to cover extended waiting time or overnight stays.

5. Transfers & Pickups

• Our drivers will meet you at the agreed location, holding a sign with your name.
• Meeting point: Outside arrivals hall near the taxi rank (drivers cannot enter restricted zones).
• Pickup times are based on confirmed booking details. Late departures from hotels may affect itinerary timing.

6. Itinerary Flexibility

• The tour program is fixed as per the itinerary but may be adjusted due to traffic, weather, or unforeseen circumstances.
• Optional activities (e.g., Cape Spartel €3, Caves of Hercules €6) are not included in the base price and are payable locally.
• “Car at disposal” days allow free exploration within the local area; additional long-distance travel may incur extra charges.

7. Luggage & Passenger Limits

• Each passenger is allowed one medium-sized suitcase and one carry-on bag.
• Overweight or excessive luggage may require a larger vehicle (additional cost applies).
• Maximum passenger capacity per vehicle is strictly enforced for safety and comfort.

8. Conduct & Responsibility

• Clients are responsible for their personal belongings, travel documents, and health insurance.
• We are not liable for loss, theft, or damage to personal items during the tour.
• Misbehavior, intoxication, or refusal to follow driver instructions may result in immediate termination of service without refund.

9. Health & Safety

• All vehicles are regularly maintained, insured, and equipped with safety features.
• Seat belts must be worn at all times while the vehicle is in motion.
• Travelers with special medical conditions or mobility issues should inform us in advance to ensure proper accommodations

10. Privacy Policy

• Your personal information (name, contact details, flight data) is used solely for booking and service coordination.
• We do not share your data with third parties without consent.

11. Governing Law

• These terms are governed by Moroccan law. Any disputes shall be resolved amicably through direct communication or mediation.

By booking with Green Palms Transport, you acknowledge that you have read, understood, and accepted these Terms and Conditions.

Have questions? Contact us anytime at +212 662 091 412 |  contact@greenpalms-transport.com

Green Palms Transport – Where Comfort Meets Culture, Seamlessly.